Practice Charter

What you can expect from us:

  • Courtesy, respect, privacy and confidentiality.
  • Quality of medical care, health checks promoting healthy lifestyles and offering preventative advice.
  • Explanation and information about your illness, treatment and our services.
  • Referral to a specialist for a second opinion when appropriate.
  • Surgery appointments to be available on the day.
  • We shall do our best to see you on time.
  • Prompt investigation of any complaints about the service.  We shall answer complaints following the NHS complaints procedure.
  • Access to your medical records subject to the legal requirements.

What we ask of you:

  • Treat us with the same courtesy and respect as you expect from us.
  • The practice will not tolerate any abusive behaviour, either verbal or physical and action will be taken.
  • Only request a home visit if you are too ill to come to the surgery.  Try to ‘phone in the request before 11.00 am if possible.
  • Allow 48 hours before collecting repeat prescriptions.
  • If you cannot keep an appointment, please let the surgery know in good time.  We may be able to offer it to someone else whose need is urgent.
  • Tell us if you change your name, address or telephone number.
  • Please be patient if we are very busy or running late.