Four ways to seek healthcare advice from a GP
- Visit your GP surgery website and complete a confidential online form to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems.
- Call your surgery to arrange an appointment. You will usually be assessed by a clinician on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
- For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
- Download the NHS App to order repeat prescriptions and get health advice.
Social Prescriber Link Worker
Help and Advice
We now have a full-time Social Prescriber Link Worker who is here to help you if you need advice regarding something that you don't want to speak to a clinician about. Please contact reception to book an appointment to be contacted by them.
A Message from your General Practice
- Your GP practice team are still here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs.
- If you need medical advice or treatment, please ring us on 01260 276161 or, for non-urgent advice or treatment, visit our website and send us your query.
- Our current opening times are 08.00hrs to 18.30hrs.
- When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face to face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to patients where there is a clinical need.
- Consultation requests for non-urgent help can be made on-line. They will be responded to as soon as possible, usually within two working days.
- Alternatively, visit the local pharmacy for clinical advice or minor health concerns.
- For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice at 111.nhs.uk
- Appointments are being offered face-to-face, by telephone, or using video calls and messaging to your mobile or computer; the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
Staff will be wearing masks or visors, or they may be sitting behind a screen.
You will contact the front desk by using the intercom based on both the garden entrance off Antrobus Street and the nurses entrance on West Street. Please remain outside until you are screened by one of the practice team who will escort you to where you need to wait.
Face Mask Mandatory
- Although the government has announced the easing of COVID restrictions in England, NHS England has confirmed that the wearing of facemasks in all HealthCare settings will remain mandatory as a part of infection prevention and control.
- Therefore we would please remind all patients attending the surgery that we will still require you to wear a facemask and maintain social distancing.
- We have remained open for business throughout the pandemic and will continue to be so. We have continued to assess patients remotely initially but face to face appointments have continued to be available when needed.
- We are in fact consulting at considerably higher levels than pre pandemic. However due to the nature of our work we often have patients in the building who are very vulnerable and we have a duty to protect them from potential harm.
- We consider it appropriate to continue these measures as a matter of safety and courtesy. We also have a duty of care to our workforce. We will continue wearing appropriate PPE when seeing you.
- We thank you for your cooperation and understanding and hope we can all accept these small inconveniences for the safety of all.
Welcome to Readesmoor Medical Centre
Welcome to our new website! We have been providing medical services in Congleton for over forty years.
Our premises have multiple consulting rooms, an area for minor operations and onsite facillities for physiotherapy.
There is also a pharmacy on our premises.
Our practice team is made up of our GP partners, two salaried GPs, Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants. There is also a specialised bussiness team here including Senior Management, Front of House/Care Navigation, Quality and Performance and Clinical support.
The building has step free access, automatic doors at the Antrobus street entrance and an induction loop in reception.
There is a unisex disabled and baby changing facility on the ground floor Antrobus Street entrance
Once inside the building there are some steps with handrails on either side. There is also a platform lift located here to enable access to the reception area. Consulting rooms are split over three levels. Those situated on the lower level near the entrance, the majority at the same level as reception and some upstairs. There is a lift which accesses the top floor rooms.
There are 3 separate waiting areas within the practice. The largest one is located in reception area. Chairs with arms and without arms are available in each
There are 2 entrances to the practice. The main entrance is via the automatic doors on Antrobus Street. The West Street entrance is accessed via a standard front door and has a buzzer entrance system connected to reception – this is low rise access for wheelchair and pushchair users.
We are a short distance from the public car parks on Antrobus Street and West Street. Car users that display a valid disabled badge can park safely on double yellow lines on both Antrobus Street and West Street.