We operate an ‘on the day’ appointment booking system. You will be placed on a call back list with one of our GPs who will assess your problem and offer a face to face appointment if it is required.
The process to follow is set out below:-
- You ring the surgery 01260 276161 on the day that you would like to be seen – lines open at 08.00.
- The Care Navigator will ask you for a brief description of your problem – this is to help the GP to prioritise your call.
- The GPs will ring patients back in order of clinical priority.
- When the GP has spoken with you they will decide if a Face-2-Face is required – if so they will book an appointment the same day.
- We do have a limited number of Face-2-Face appointments available to book on the day but all other bookings will be made once the GP has spoken with you.
Please note that you are able to book ahead for Nurse Practitioner appointments.
If there is something that you wish to discuss with one of the doctors or practice nurses, daily telephone appointments are available.
When you make the appointment you will be given a time when the doctor or nurse will contact you.
If possible, please give the Care Navigator a few details so that the doctor or nurse is prepared for your query.
Telephone lines are open from 08:00 to 18:30 each day when our Care Navigators are available to help you.
These are for patients who are housebound due to serious illness.
Please ‘phone between 08:00 and 11:00 for visits the same day.
You will be contacted by a GP who will allocate a visit appointment if appropriate.
If you experience a sudden onset of severe chest pain or breathing problems – it may be more appropriate to ring 999.
We realise it can be a struggle at times to attend, but if possible we ask you to come to the surgery. As it is easier to assess and treat patients in a clinical environment.
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Cancellations & Reminders
Cancel an Appointment
It is important that you inform the Care Navigation team if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can cancel your appointment using your Patient Access online account.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
If you do not already have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day and you will be asked to ring the Practice again to arrange this-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the Care Navigator prior to attending and this will be arranged for you.
Extended Practice Opening Hours
The Practice is open until 20:00 on Wednesdays and Thursdays for pre-booked appointments. You can book these appointments 1 week in advance with Front of House. PLEASE NOTE THAT THIS SERVICE IS SUSPENDED DUE TO COVID-19 OUTBREAK.
For other normal extended hours services available in the local area please click here.
Training and Education
We are involved in the training and education of medical students and doctors, who are specialising in general Practice.
What is GP Trainee?
A GP Trainee is a fully qualified, experienced doctor who is completing a further 3 years training in order to become a GP. Their placements with us vary in length, depending on their stage of training, from 4 months to over 12 months.
What do GP Trainees do?
GP Trainees are qualified doctors who work alongside the other Doctors in the practice. They have daily surgeries (often with longer appointment times) and undertake home visits .
Trainees are supervised and assessed on a regular basis. Patients may, on occasion, be asked whether they mind having their consultation videoed for educational or assessment purposes.
The Practice also receives medical students who are training to become doctors from Manchester University. Patients may be made aware of students sitting in with GPs, observing a surgery or may sometimes be asked if they mind being interviewed by a student as part of their training.
Patients, of course, have the right to decline in helping with assessment and training. However, Readesmoor hopes that most will feel happy to assist in the education and training of our future health professionals.